Los Alamos National Labs with logo 2021

Provider Contact Information

A comprehensive benefits package with plan options for health care and retirement to take care of our employees today and tomorrow.

Contacts  

  • Benefits Office
  • (505) 664-6947, option 3
  • Email

LANL Contacts

Phone 505-664-MYHR (6947), option 3
Email benefits@lanl.gov
Mailing Address P.O. Box 1663, MS P280
Los Alamos, NM 87544
Office Hours Monday - Thursday: 8 am - 5 pm MT
Friday - 8 am - 4 pm MT

Medical, mental health

Blue Cross Blue Shield of New Mexico (BCBSNM)
Group Number HDHP (113794)
PPO (N13794)
Website BCBSNM for LANL
Member Services 877-878-5265
Claims Address P.O. Box 27630
Albuquerque, NM 87125-7630
Claims Resolution Erica Lindenmuth
Phone: (505) 962-7294
Email: Erica_Lindenmuth@bcbsnm.com
Behavioral Health Unit Phone: 888-898-0070
Fax: 877-361-7659
24/7 Nurseline 800-973-6329
MDLIVE
Website MDLIVE
Member Services 877-490-4246
Account Registration 888-858-5074
ConsumerMedical
Website ConsumerMedical
Member Services 888-361-3944
Hinge Health
Website Hinge Health
Member Services 855-902-2777

Prescription drugs

Express Scripts
Website Express Scripts
Member Services 800-838-4590
Home Delivery Services 888-327-9791
Accredo (specialty prescriptions only) 800-803-2523

Employee Assistance Program

Employee Assistance Program
Website EAP
Member Services 505-667-7339

Behavioral Assistance Partner

Magellan
Website Magellan Ascend
Member Services 800-283-9929

COBRA

HealthEquity
Member Services 888-541-7107
Email cobra@bcbsil.com
Website HealthEquity portal
Address PO Box 1180
Marion, IL 62959-7680

Dental

Delta Dental of New Mexico 
Group Number 04000
Website Delta Dental of NM
Member Services 505-855-7111 or 877-395-9420
Claims Address One Sun Plaza-100 Sun Avenue NE, Ste. 400
Albuquerque, NM 87109

Vision

Davis Vision
Website Davis Vision
Member Services 800-999-5431
Claims Address Vision Care Processing Unit
P.O. Box 1525
Latham, NY 12110

Legal

ARAG Legal Plan (Group Legal)
Group Number 14822
Website ARAG Legal Center for Triad
(Access Code: 14822lal)
Member Services 800-247-4184
Claims Address 400 Locust Street, Suite 480
Des Moines, IA 50309

Disability, Life, AD&D

MetLife
Member Services Phone: Life: 800-638-6420
Statement of Health, Option 1
Coverage, Option 2
Website MetOnline
Employer or Association: LANL
Beneficiary Updates 1-866-492-6983
Disability Claim Service 833-622-0139
Triad Customer Number 228241

Flexible spending account (FSA)

(HCRA,DCRA, or AAEA)

Optum Financial
Website Optum Financial
Member Services Phone: 844-598-3632
Email: service@connectyourcare.com

Health savings account (HSA)

HSA Bank
Website HSA Bank
Internet Banking Available 24/7
24/7 Client Assistance Center & Automated Bankline Phone: 855-731-5220
email: askus@hsabank.com

401(k) and Retirement

Triad 401(k)
Website Fidelity NetBenefits
Member Services 800-835-5095

University of California (UC)

UC's Capital Accumulation Payment (CAP)
Website My UC Retirement
Customer Services 800-888-8267
UC 457(k) & 403(b)
Website Fidelity NetBenefits
Member Services 800-343-0860

Social Security

U.S. Social Security
Administration
Phone: (800) 772-1213
website
: Social Security Administration
Local Office (Santa Fe) (866) 571-8130

Triad Pension

Aon
Website Your Pension Resources (YPR)
Member Services 866-370-7301
650-351-8517 (international)

Retiree Benefits

Empyrean Benefit Solutions
Website Empyrean Benefit Solutions
Member Services 1-844-805-0002

Wellness

Virgin Pulse Rewards Points Program
Website Virgin Pulse
Customer Services,
Pedometer Issues
1-888-610-1183
support@virginpulse.com
Software Issues 505-665-4444
askit@lanl.gov
Program Questions 505-606-0140
scastille@lanl.gov